Rochford Medical Practice

Southwell House, Back Lane, Rochford, Essex, SS4 1AY 95 reviews

Reviews

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Written by a patient
20th November 2014


I am so happy with the service and care I receive from the practice staff. I have always found the reception staff (with exception of 2) to be helpful, polite and happy to help. Some times depending on what receptionist you talk to over the phone when inquiring about repeat prescription help I get conflicting message and 2 staff can be quite abrupt and dismissive. Not all receptionists are consistent with certain processes. But above all this is a minor issue, and I would most definitely recommend the practice and recently I recommended the practice to several new neighbors.

22nd December 2014
Response from Rochford Medical Practice

Many thanks for your comments, I am sorry you have found two members of staff abrupt and dismissive. This will be discussed at the next reception meeting.

Recommend
Involvement
Cleanliness
Staff
Appointment
 
Written by a patient
19th November 2014


I travel all the way from Braintree as this is the best Doctors surgery that I have ever been to. The Doctors listen to what you say and never try to rush you. The reception staff are always very friendly and helpful. I have never had a bad experience with the surgery and would recommend this surgery to anyone. Well done everyone.

Recommend
Involvement
Cleanliness
Staff
Appointment
 
Written by a patient
19th November 2014


Being a diabetic I have to make regular visits to the surgery. I am always greeted by the receptionists with a smile and the nurses who treat me are brilliant. Almost makes it a pleasure to be there.

Recommend
Involvement
Cleanliness
Staff
Appointment
 
Written by a patient
19th November 2014


A huge benefit to the surgery is the ability to book early appointments (06.30) before going to work. The staff have always answered any question I may have and all is handled in a friendly manner.

22nd December 2014
Response from Rochford Medical Practice

Many thanks for your kind comments

Recommend
Involvement
Cleanliness
Staff
Appointment
 
Written by a patient
19th November 2014


My wife and I have been with this practice since it started, we consider ourselves very fortunate and cannot praise the staff enough. Dr Bajen is the best I have ever encountered and the appointment system the envy of all our friends and relatives who are not lucky enough to be with this practice.

22nd December 2014
Response from Rochford Medical Practice

Many thanks for your kind comments

Recommend
Involvement
Cleanliness
Staff
Appointment
 
 

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Resources

Short link to review Rochford Medical Practice: http://iwgc.net/ejlue